Shipping Policy

Last Updated: August 15, 2026

At Zonex, we work to process and deliver your orders as quickly and safely as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take longer than usual.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after your order has been processed.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our control.

The delivery timeframe provided at checkout or at the time of order is an estimate and is not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping fees may vary depending on the delivery location, order size, and selected shipping method.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Complete address

• City

• Postal code

• Valid phone number

Zonex is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

5. Delayed or Lost Orders

If your order is delayed, please contact us so we can assist you in checking the delivery status.

If an order is confirmed as lost by the delivery service, Zonex will review the situation and determine the appropriate solution.

6. Damaged Packages

If your package arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number along with clear photos or videos of the package and product.

We will review the issue and provide an appropriate solution.

7. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery.

Please provide your order number and details of the missing or incorrect item. We will review your request and assist you accordingly.

8. International Shipping

If international shipping is available for your order, additional delivery times, customs requirements, duties, taxes, or other charges may apply depending on the destination country.

Any customs duties or import taxes charged by the destination country may be the responsibility of the customer unless otherwise stated.

9. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Zonex
Email: shopora161992@gmail.com